NTPS Plc. will re-open its customer service offices from Monday.
NTPS Plc. is fully committed to preserving the health of its customers and employees. Accordingly, no more than one or two customers may be present at any given time inside its customer service offices (depending on the size of the office in question). Everyone inside the customer area – whether or not they have proof of vaccination – must wear a mask covering their mouth and nose, and must use the provided hand sanitizer after entering. We ask that our customers please make sure to keep a distance of at least 1.5 metres (5 feet) from others even when waiting in line. If possible, please come to the customer service office alone, and pay with your bank card or mobile phone instead of cash. Please do not visit the customer service office if you are feeling sick or feverish. NTPS Plc. regularly disinfects its customer service offices, in order to provide a safe administrative environment.
After NTPS Plc.’s customer service offices re-open from 19 April 2021, customers can continue to request the maximization of surcharges or payment in installments by email, according to the regular customer service administration procedures.
NTPS Plc. would like to call its customers’ attention to the fact that its customer service office located at the Szilas rest area by the M3 motorway (M3 motorway, 12 km, on the right side, Budapest outbound) will be open between 6:00 a.m. and 9:00 p.m. every day, in order to facilitate greater flexibility in the administration process.
More information on contacting our 19 customer service offices, as well as their business hours, can be found at toll-charge.hu.
Our Call Centre is available as usual during the normal time periods; our operators are ready to receive telephone calls in Hungarian around the clock every day, in English from 8:00 a.m. to 4:00 p.m. every day, and in German from 8:00 a.m. to 4:00 p.m. on business days at +36 (36) 587-500.
Should you have any questions regarding the e-vignette system or the HU-GO e-toll, you may also reach out to our staff by e-mail, at the following contact details: ugyfel@nemzetiutdij.hu and ugyfel@hu-go.hu, respectively.
