“The Budaörs customer service office is one of our busiest, with close to 50 thousand people received each year. This also means that staff help as many as 150 customers each day,” said NTPS Plc. CEO Tamás Bartal. “This is why having our largest office closer to customers, making it more accessible, is of particular importance,” he added.
The experiences of National Toll Payment Services Plc. show that there is increasing demand for drivers to manage their toll payment affairs within the city, and the company is striving to cater to these needs. This is why NTPS Plc. has already moved its customer service offices closer to the city centre in Szeged, Székesfehérvár or Gyöngyös, and also the reason for the opening of a new office in downtown Budapest roughly a year ago.
NTPS Plc.’s Budaörs customer service office is moving from the access section of M1/M7 to the office building at Budaörsi út 153. Appropriate accessibility by car, public transport, bike and on foot alike was a crucial aspect in terms of the choice of location.
The relocation will be carried out on 10 February 2021 (Wednesday) during the day, therefore, on this very day, customers will be offered the most frequently used services only at NTPS Plc.’s on-site mobile office.
Beyond the purchase of e-vignettes, drivers visiting the company’s customer service offices typically use customer services, such as the correction of registration numbers or country codes, as well as managing surcharge matters, e.g. surcharge payment.