NTPS Plc.’s measures related to bank card abuse

Dear Customer,

Unfortunately, the National Toll Payment Services Plc. has become more and more aware of suspected unauthorized persons making bank card payments to top up toll balances on the online payment platform (VPOS).

In these cases, it is suspected that people who perform the top-up operation misuse the bank card identification information they have in their possession as they make payments to the bank card account without the knowledge of the cardholder.

In all cases, our Company aims at the most effective cooperation with those concerned in order to quickly and fully compensate victimised cardholders. At the same time, all such suspicious transactions cause loss to the National Toll Payment Services Plc. Therefore, in order to prevent and mitigate these damages, our Company is forced to cancel the amounts that are suspected to have been unlawfully credited to the toll accounts concerned, and reimburse them (in case the credited amount has not yet been used), or—in case the funds on the toll acount is not enough to cancel the amount credited—block the toll account. Blocking does not mean that the user’s registration in the toll system is cancelled, but the system will not allow the use or top-up of the toll account.

Both in case of cancelling the amounts credited in a way that gives rise to suspicion of abuse, and of blocking the account, all users concerned will be sent an e-mail to the e-mail address entered during registration, in which we inform them about the measures taken and the relevant details, especially on possible further actions the user can take.

If you receive such an e-mail notification, please read the attached information notice carefully.

Thank you for your understanding and cooperation.

NTPS Plc.