The Company requests all customers to manage their affairs and administrative tasks by electronic means.
Given the extraordinary situation arising from the pandemic, all customer services of NTPS Plc. will be available to use by way of electronic correspondence in the given period, including the correction of registration numbers, country codes or vehicle categories, the transfer of road use authorisation to another vehicle, requesting surcharge maximisation and surcharge amnesty or the redemption of surcharge payment liability by purchasing annual authorisation.
In cases relating to the e-vignette system or the HU-GO e-toll, please reach out to our staff via email at: email@example.com and firstname.lastname@example.org, respectively. Our staff processes letters in order of receipt, and respond to any customer queries and requests as quickly as possible, but within 30 days at the latest.
Our Company’s Call Centre is available to call both domestically and from abroad at +36 (36) 587-500. Our operators receive telephone calls in Hungarian 24/7, in English from 8 am to 4 pm every day, and in German from 8 am to 4 pm on business days.
NTPS Plc. calls attention to the fact that the temporary suspension of in-person customer service does not exempt customers from the liability of administration, or the obligation to purchase road use authorisation. Please also note that in respect of surcharge-related cases, requests sent to us by electronic means have no suspensory effect on the payment deadline set out in the surcharge notification letter.